Policy performance

Give support leads and managers a focused view of SLA performance so they can spot breaches early, understand response and resolution times, and prioritize at-risk tickets.

SLA policies by performance

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At-risk and breached tickets

Give support leads and managers a focused view of SLA performance so they can spot breaches early, understand response and resolution times, and prioritize at-risk tickets.

Tickets needing attention

No at-risk tickets

When tickets approach their SLA due times, they’ll appear here so you can reassign or escalate.

No breached tickets

Breached tickets will be highlighted so leads can follow up with owners and customers.

SLA reporting filters

Give support leads and managers a focused view of SLA performance so they can spot breaches early, understand response and resolution times, and prioritize at-risk tickets.

Filter SLA metrics

Give support leads and managers a focused view of SLA performance so they can spot breaches early, understand response and resolution times, and prioritize at-risk tickets.