My Queue
Triage and resolve issues.
Tickets
Loading…
My Queue
Prioritize, respond, and keep tickets within SLA.
Filters & Views
Priority
InfoFilter by urgency to focus on what matters first.
Updated just now
Status
InfoQuickly switch between open, pending, and on-hold tickets.
Updated just now
SLA Risk
WarningSurface tickets close to or past SLA deadlines.
Updated 5m ago
My Tickets
Loading…
Quick triage filters
Unassigned tickets
Find tickets with no assignee and route them to the right agent or team.
High priority
Focus on urgent tickets with P1/P2 priority to protect SLAs.
My queue
View tickets currently assigned to you, ordered by SLA urgency.
SLA at risk
See tickets that are close to breaching first response or resolution targets.
Inbox
Primary inbox where support agents triage tickets, manage assignments and statuses, and monitor SLA risk in real time.
Inbox filters
Primary inbox where support agents triage tickets, manage assignments and statuses, and monitor SLA risk in real time.
Ticket inbox
Loading…
Ticket actions
Assign ticket
Route a ticket to yourself or another agent to ensure ownership is clear.
Change status
Move tickets between New, Open, Pending, On hold, and Resolved as work progresses.
Add internal note
Collaborate with teammates without exposing comments to the requester.
Review SLA metrics
Check first response and resolution times to keep your team within targets.